Using the Orders page
The Orders page is your central dashboard for tracking every customer order that contains a Rokt Catalog-powered product. You can search for specific orders, filter by payment or fulfillment status, and download order data for reporting. In this guide, you'll learn how to navigate the Orders page and understand what each column and status means.
Getting to the Orders pageGetting to the Orders page への直接リンク
You can access the Orders page from the Catalog app navigation. The page displays a table of all orders that include at least one product sourced through Catalog, sorted by most recent.
Searching and filtering ordersSearching and filtering orders への直接リンク
At the top of the page, you have several tools to find the orders you need:
- Search by order #: Enter a specific order number (e.g., "AIR-63184") to jump directly to that order.
- Date range: Select a start and end date to narrow the list to a specific time period.
- Payment status: Filter by whether the Brand has been paid for the order (e.g., Paid, Unpaid).
- Fulfillment status: Filter by where the order stands in the fulfillment process (e.g., Unfulfilled, Fulfilled, Partially fulfilled).
- Brands: Filter to show only orders from a specific Brand partner.
You can combine multiple filters to get a focused view. For example, filter by "Unfulfilled" and a specific Brand to see which of their orders still need to ship.
Downloading order dataDownloading order data への直接リンク
Select the Download button at the top of the page to export your order data as a CSV file. The export respects your current filters, so you can download a targeted set of orders (e.g., all unfulfilled orders from the past week). This is useful for reconciliation, reporting, or sharing order status with your operations team.
Understanding the orders tableUnderstanding the orders table への直接リンク
Each row in the table represents a single customer order. Here's what each column tells you:
| Column | What it shows |
|---|---|
| Order | Your internal order number (e.g., "AIR-63184"). Select the order number to open the full order details. |
| Order date | The date the customer placed the order on your store. |
| Customer payment status | Whether the customer has paid for the order. Typically shows "Paid" for completed checkout orders. |
| Payment status | Whether you've been charged by Catalog for the Brand's commission and shipping costs on this order. "Unpaid" means the charge hasn't been processed yet; "Paid" means it has. |
| Fulfillment status | The current shipping status of the order. See below for details on each status. |
| Brands | How many Brand partners are involved in this order (e.g., "1 store" or "3 stores" for multi-brand orders). |
| Customer | The customer's name as entered at checkout. |
| Total paid | The total dollar amount the customer paid for the order. |
| Items | The number of Catalog-powered items in the order. |
Fulfillment statusesFulfillment statuses への直接リンク
The Fulfillment status column tells you where each order stands in the shipping process.
| Status | What it means |
|---|---|
| Unfulfilled | The Brand has not yet shipped the order. If an order stays unfulfilled for more than five days, it appears in the action items on your Overview page. |
| Fulfilled | The Brand has shipped the order and tracking information has been synced. The customer receives shipping updates automatically. |
| Partially fulfilled | Some items in the order have shipped, but others haven't. This is common for multi-brand orders where different Brands ship at different times. |
Multi-brand ordersMulti-brand orders への直接リンク
When a customer places an order that includes products from multiple Brands, the Brands column shows the total number of stores involved (e.g., "3 stores"). Each Brand fulfills their portion independently, which is why you may see a "Partially fulfilled" status on these orders. Select the order to see a per-Brand breakdown of fulfillment progress.
PaginationPagination への直接リンク
If you have more orders than fit on a single page, use the pagination controls at the bottom of the table to navigate between pages. The current page and total count are shown (e.g., "1 / 324").
Tips for managing ordersTips for managing orders への直接リンク
- Check the Orders page daily for unfulfilled orders, especially those older than five days. If a Brand is falling behind on fulfillment, reach out through your Inbox to follow up.
- Use the Fulfillment status filter set to "Unfulfilled" for a quick view of orders that need attention.
- Download filtered CSVs regularly for your accounting records, especially at the end of each billing cycle.
- For multi-brand orders, remember that each Brand ships independently—a "Partially fulfilled" status is normal and doesn't necessarily indicate a problem.