How returns work on Catalog
This guide provides clarity on the returns process between Partners and Brands using Catalog. This returns flow may differ for some partners — Catalog recommends working directly with your Partner to establish the best returns flow for your customers.
How returns workHow returns work への直接リンク
Step 1: Partner initiates a returnStep 1: Partner initiates a return への直接リンク
The return process begins when a Partner initiates a return request for a product.
Step 2: Catalog notifies the BrandStep 2: Catalog notifies the Brand への直接リンク
Catalog immediately informs the Brand with all necessary details, including the order number, SKU, and the return tracking number. If the Brand uses Shopify, Catalog automatically creates the return within the Brand's Shopify admin portal.
Step 3: Brand receives the returned itemStep 3: Brand receives the returned item への直接リンク
Once the Brand receives the returned item, they review and evaluate its condition.
Step 4: Brand approves or rejects the returnStep 4: Brand approves or rejects the return への直接リンク
After evaluation, the Brand decides whether to approve or reject the return based on their assessment.
Step 5: Processing refundsStep 5: Processing refunds への直接リンク
If the return is approved, the Brand executes the refund. Catalog then disperses the refunded funds back to both the Partner and the customer accordingly.
Notifications for new returnsNotifications for new returns への直接リンク
Brands are notified promptly via email and through Catalog's in-app messaging whenever a new return request is created.