Common catalog issues

Catalog diagnostics show three severities.

• Error: the product has a critical issue and cannot be used in ads until it is fixed.
• Warning: the product has an issue but is still available for ads. Rokt recommends fixing warnings to keep product information and measurement accurate.
• Notice: a decision Rokt made on your behalf, not a problem.

Resolve as many issues as you can to maximize the products available for ads. After making a change, upload a new file or use Fetch now.

Errors

Issue	Description	Solution
Required field missing	A required field has no value on this product.	Add the value, or remove the product from the feed.
Link is invalid	The landing page URL is too long, uses an unsupported protocol, or is not a valid URL.	Correct the URL so it starts with HTTP or HTTPS and is under 2,000 characters.
Image is invalid	The image URL is malformed, or the image is over 25 MB.	Replace the image with one that meets the image_link requirements.
Price is not formatted correctly	The price is not a number followed by an ISO 4217 currency code.	Use the format 20.55 USD, with no currency symbols or thousands separators. For example, 1234.56 USD, not $1,234.56.
Currency does not match the source	The row uses a different currency from the one set on the source.	Use the source's currency, or add a separate source for this currency.
Sale price currency does not match	The sale price uses a different currency code from the price.	Use the same currency code for both.
Availability value is not supported	The value is not one Rokt recognizes.	Use in_stock, out_of_stock, preorder, or backorder.
Category missing	The product has no usable product_type or google_product_category. It is imported but held, and does not show in ads until a category is set or suggested.	Send product_type or google_product_category.

Warnings

Issue	Solution
A field is too long and was shortened.	Shorten it in the feed if the truncation changes the meaning.
A column was not recognized and was dropped. Reported once per column, not once per product.	Rename it to a field Rokt reads, or remove it.
A commercial rate column (margin, commission, cost per sale, or revenue share) was dropped. The rest of the feed was processed.	Remove the column. Rates are set in your agreement, not in the feed.
Two columns resolve to the same field, which happens easily when a sheet is exported twice. Rokt reads one and drops the rest.	Remove the duplicate. If the field is id, this determines your product's identity, so check which column was kept.
A sale price date range is not valid.	Use an ISO 8601 date range separated by a slash, with the start date before the end date.
The description contained HTML or other markup, which Rokt removed.	Send plain text if the stripped version reads badly.
A field contains an unsupported value, such as a condition or age group Rokt does not recognize.	Replace it with a value from Catalog requirements.
A GTIN is not 8, 12, 13, or 14 digits.	Correct the value, or remove the column for products without one.

Notices

Issue	What it means
No item group supplied	The product had no item_group_id, so Rokt treated it as a single-variation product. No action needed if the product really is standalone.
Category taken from Google category	The product had no product_type, so Rokt mapped its google_product_category into Rokt's taxonomy. Send product_type to control the category directly.