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Placements

How do I enable and disable a placement?#

Navigate to the Placement page.

For the confirmation page placement, go to the Confirmation page tab:

  • To enable the placement, click Enable Placement.
  • To disable the placement, click Disable Placement.

For the upsell page placement, go to the Upsell tab:

  • To enable the placement, click Enable Placement.
  • To disable the placement,click Disable Placement.
note

In order to begin showing upsell offers on your site, you will need to have at least one eligible and active upsell campaign in addition to having the placement enabled

Can I customize the look and feel of the upsell or confirmation page placement?#

Yes. To customize the placement, click Customize Placement on the Placement page within the application. From here, you can adjust the placement to match your site’s style and preview desktop and mobile versions. Customizable components include:

  • Header (font, font color, and background color)
  • Body (font, font color, and image position)
  • Buttons (font, font color, background color, and lead button)
  • Turn on/off the offer timer and configure its length, font size, layout type, and background color

We recommend matching the theme of your site as much as possible. The more native the placement looks, the better the experience for your customers.

Other aspects of the placement will automatically adapt to the updated configuration of your Shopify checkout. This includes the background color of the placement and positive call to action button.

note

If you have edited your checkout.liquid file, your customizations will not be applied to the post-purchase page

Why is the confirmation page placement not appearing?#

There are a number of reasons why the confirmation page placement might not appear. These include:

  • The confirmation page placement is disabled. Check that the placement is enabled on the Placement page under the Confirmation page tab.
  • The confirmation page placement has been recently enabled. After enabling, it can take up to 10 minutes to begin appearing.
  • Your shipping address may be from an unsupported Rokt region. To ensure that all offers are geographically relevant to the customer, Rokt will not show an offer to a customer from an unsupported region. Rokt has active advertisers in sixteen global markets: United States, Australia, United Kingdom, Germany, Singapore, New Zealand, Canada, Japan, France, Netherlands, Ireland, Spain, Norway, Denmark, Finland, and Sweden.
  • You are viewing an old order confirmation page. Rokt will only display the confirmation page placement when the customer first lands on the confirmation page. In order to view the confirmation page placement, please place a new test order via your checkout.

Why is the upsell placement not appearing?#

There are a number of reasons why the upsell placement might not appear. These include:

  • The upsell placement is disabled. Check that the placement is enabled on the Placement page under the Upsell tab.
  • The upsell placement has been recently enabled. After enabling, it can take up to 10 minutes to begin appearing.
  • You have no active campaigns within your account. To begin showing upsell offers you need to have at least one active campaign. You can create a campaign on the Upsell page.
  • There are no eligible campaigns based on the rules you have configured. A campaign is only eligible to appear if all the eligibility rules you configure are met. If the rules are not met for any campaign, no upsell offer will be displayed.
  • There are no eligible products within your chosen campaign(s). When deciding if a product is eligible, the following apply:
    • If the product quantity is tracked, then it must have a non-zero quantity in stock or be allowed to continue selling when out of stock.
    • If it is a physical product, the initial purchase must have also included a physical product.
    • The product price is no more than 3 times the total order amount of the initial purchase.
  • An unsupported payment method was used.
  • The original order was paid for in a different currency to your store’s currency set in the Shopify admin portal. This only applies to stores that support multi-currency.
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