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Replacing coupon codes

If you use unique coupon codes that have an expiration date, sometimes you may need to replace your list with a new batch that has a later expiration date. You can do this at any time from the Coupons Overview page.

How do I replace coupon codes?

1. Go to the Coupons Overview page.

2. From the Coupon lists tab, find the list you need to replace. In the Actions column, click More actions, then Replace coupons.

3. Upload a CSV file with your new coupon codes.

4. If you have Terms & Conditions related to the expiration date of your coupon, select Yes to Do you want to update the terms and conditions of your coupon list? and make your changes.

5. Click Save.

6. If you change the Terms & Conditions, your coupon list is automatically deactivated and is moved to pending status. The Rokt operations team is notified that the changes need to be reviewed. The coupon list becomes active only after approval.

Note: When a coupon list is inactive, all the creatives that are linked to it become inactive. They don't need to be manually paused.

​ If you don't update the terms and conditions, the coupon list stays active and does not need approval.

7. Once the coupon list is active, customers accepting your offer receive coupon codes from your latest upload and are exposed to the revised terms and conditions.

How do I update the terms and conditions in my emails?

If you insert terms and conditions in your emails, they should always match the terms and conditions that customers see when they accept the offer in the Rokt placement.

To facilitate this synchronization, you should use a dynamic placeholder to insert terms and conditions into your email. The placeholder automatically pulls in the terms and conditions that the customer saw when they accepted the offer.

1. When you create your email, place the cursor where you want the terms and conditions to appear.

2. Click Insert attribute, find Terms & Conditions, and click Insert.

3. The Terms & Conditions dynamic placeholder should appear as {rokt.nurture.termsAndConditions} in the body of your email

When customers receive your email, this placeholder is replaced by the terms and conditions that you entered for your coupon list. The text that is inserted is the version that was effective when the customer accepted the offer.

Note: You can use the Test Send feature to see how the terms and conditions render in your email.