If your company uses Rokt Ecommerce to run campaigns, this section covers the most frequently asked questions around billing and submitting payment to Rokt.
When should I receive my invoice?
Rokt sends invoices monthly—usually on the third working day of the month. Your invoice is sent to the billing contact provided to your account manager. Reach out to your account manager if you want to update your billing contact. The best billing contact is either the person in your business who has financial ownership over your spending with Rokt, or someone on your accounts payable team.
How do I get a purchase order or reference number on my invoice?
Contact your account manager before the end of the month and provide instructions on how you would like this number to appear—e.g., on every invoice or if it will change monthly. After an invoice has been generated, a purchase order or reference number cannot be changed or added.
How do I pay my invoice?
Rokt offers two payment methods: credit card or credit term, both of which are post-paid. The default for a new account is a 14-day credit term. If you want to change this, reach out to your account manager.
How does payment by credit card work?
Credit card payment is done on a post-paid system, whereby Rokt charges your credit card automatically once your account hits a certain balance. Initially, this balance is lower so our credit card provider can test your card. After three smaller charges between $50 and $500, your credit limit is automatically set to $1,000. Depending on how active your campaigns are, you may be charged multiple times during the month. It’s unlikely that your charges will be exactly $1,000 if you’re using auto-bidding or bid prices that aren’t exact dollar amounts. At the end of each month, you receive your invoice (which does not require payment) as well as a statement that shows you each credit card charge and your delivery for the month, along with a closing balance.
How does payment by credit card work?
When your account is set up, you are allocated payment terms. Your invoice shows your total delivery for the month, the payment due date, and Rokt's bank details so you can easily make a payment.
How do I get different payment terms?
We are happy to extend payment terms of up to 30 days; speak to your account manager to arrange this. First our finance team will run a credit check. If they are not able to locate information on your business, we may ask you to complete a credit reference form. Once the credit check or reference form is complete, your account manager will communicate your new terms, which would be effective from your next invoice onwards.
How do you store my credit card details?
Rokt collaborates with Stripe to process all client credit cards. Rokt does not store your raw data. When we enter your card information into our platform, we communicate automatically with Stripe; Stripe takes your card details and gives Rokt a unique token for your account. At this point, your details are removed from our platform. Any time our platform needs to charge your card, it communicates with Stripe using the token allocated to your account. You can find some information here about security at Stripe.
How can I change my credit card details?
Contact your account manager if you want to change your card details; Stripe will create a new unique token for your updated card.
What are Rokt’s bank details?
Our bank details vary based on the legal entity you are contracting with. Your monthly invoice is the best place to find the correct details.
How do I change my billing details?
If your business's legal name, address, or any details change, let your account manager know.
Can I use the same billing details if I am running campaigns in different countries?
Sure! If you’d like to have all of your invoices addressed to the same legal entity, let your account manager know. Rokt can send you one invoice each month with all your campaigns (i.e., a consolidated invoice), or we can separate them out into separate invoices split by region, but still billed to the same place. Let your account manager know how you’d like invoices presented.