If your company uses Rokt Commerce to run campaigns, this section will cover the most frequently asked questions around billing and submitting payment to Rokt.
When will I receive my invoice?
Rokt sends invoices monthly, usually on the third working day of the month; it will be sent to the billing contact provided to your Account Manager. Please reach out to your Account Manager if you’d like to update your billing contact. The best billing contact is either the person in your business who has financial ownership over your spending with Rokt or someone in your Accounts Payable team.
I need a Purchase Order/reference number on my invoice; what should I do?
Please send this information to your Account Manager before the end of the month with clear instructions on if this number should appear on every invoice or if it will change monthly. After an invoice has been generated, the PO/reference cannot be changed or added.
How do I pay my invoice?
Rokt offers two payment methods - credit card or credit terms, both of which are post-paid. The default for a new account is 14-day credit terms. If you’d like to change this, please speak to your Account Manager.
How does credit card payment work?
Credit card payment is done on a post-paid system, whereby your credit card will be charged by Rokt automatically once your account hits a certain balance. Initially, this balance will be lower, to allow our credit card provider to test your card. After three smaller charges between $50 - $500, your credit limit will automatically be set to $1,000. Depending on how active your campaigns are, you may be charged multiple times during the month. It’s unlikely that your charges will be exactly $1,000 if you’re using auto-bidding or bid prices that aren’t exact dollar amounts. At the end of each month, you’ll receive your invoice, which does not require payment, as well as a statement that will show you each credit card charge + your delivery for the month and a closing balance.
How do payment terms work?
When your account is set-up, you’ll be allocated payment terms. Your invoice will show your total delivery for the month, the payment due date and our bank details, to allow you to easily make payment to us.
How do I get different payment terms?
We are happy to extend payment terms of up to 30 days; please speak to your Account Manager to arrange this. Our Finance team will run a credit check report first. If they are not able to locate information on your business, we may ask you to complete a credit reference form. Once the credit check or reference check is complete, your Account Manager will communicate your new terms, which will be effective from your next invoice onwards.
How do you store my credit card details?
Rokt collaborates with Stripe to process all our customers' credit cards. Rokt does not actually store your details in our platform. When we enter your card information into our platform, we communicate automatically with Stripe; Stripe takes your card details and gives Rokt a unique token for your account. At this point, your details are removed from our platform. Any time our platform needs to charge your card, it will communicate with Stripe using the token allocated to your account. You can find some information here about security at Stripe.
How can I change my credit card details?
Please contact your Account Manager if you’d like to change your card details; our platform will go through the same process with Stripe of creating a new unique token for your new card details.
What are Rokt’s bank details?
Our bank details will vary based on the legal entity you are contracting with. The best place to find the correct details in on your monthly invoice.
How do I change our billing details?
If your legal name, your address or any other details about your business change, please let your Account Manager know.
Can I use the same billing details if I am running campaigns in different countries?
Sure! If you’d like to have all your invoices addressed to the same legal entity, let your Account Manager know. We can send you one invoice each month with all your campaigns on them (ie: a consolidated invoice), or we can separate these out into separate invoices split by region, but still billed to the same place. Let your Account Manager know how you’d like your invoices presented.