If your company is using Rokt Commerce to generate ancillary revenue, this section will cover the most frequently asked questions around invoicing and receiving payment from Rokt.
Should I send you an invoice each month?
Your partnership with Rokt works on a 'Recipient Created Invoice' (RCI) model, whereby Rokt creates an invoice for you each month and then makes payment to you accordingly. So there is no need for you to send us an invoice for your revenue earned on the Rokt platform.
When will I get paid?
The table below gives a practical example of our payment process:
|July (activity month)||August||September||October & November|
|Revenue is created||Advertiser Reconciliation||Recipient-Created Invoice is created and provided to the Partner within the first 10 days of the month||Invoice is paid as per the agreement. Standard terms are 45 days from the start of October|
Why are the payment terms set up this way?
Payment terms are longer than normal to allow us time to collect payment from our customers; it’s the revenue we generate from these customers that we share with you. We will never extend out the payment terms longer than agreed if we are in a situation where we cannot collect payment from a customer.
What currency will I be paid in?
Right now, our platform only supports USD, but we aim to expand to other currencies in the future.
Our bank details have changed – what should I do?
Please send your new details to your Account Manager; they will update them in our platform + let our Finance team know.
My finance team wants to accrue our revenue each month – can you give me estimates for them?
Your Account Manager can set you up with login details for our platform plus guidance on the best report to run (in the correct time zone) to give you an estimate of your revenue for the month. Alternatively, your Account Manager can send you the estimate directly.
Why does my payment not match the reported revenue in the dashboard?
The dashboard reflects revenue the moment it is attributed to your account and does not adjust for things like manual increases or decreases to revenue not automatically captured in our platform or, in some cases, incoming wire fees from your bank. Rokt does its best to accept all bank fees when paying partners, but some receiving banks don’t allow for this.
Can I use my revenue share to pay for my Rokt Acquire campaign?
Absolutely! We are working towards making this an automatic feature in the Rokt platform; until that happens, please contact your Account Manager, who can help set this up manually for you.